Terms of Service
Terms of Service
Last updated: 2 June 2025
1. ACCEPTANCE OF TERMS
By accessing or using the Loula Inc. website, mobile application, or any related service (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2. SERVICE DESCRIPTION
Loula provides users with USD and stable-coin accounts, currency-conversion services, and cross-border payment tools. The Service is available to customers in the United States, Latin America, and any other jurisdiction where Loula is regulated or permitted to operate. Loula may add, modify, restrict, or discontinue any feature of the Service at any time without liability to you.
3. ELIGIBILITY
You must be at least 18 years old and able to form a binding contract. By using the Service you represent and warrant that you meet these requirements.
4. ACCOUNT REGISTRATION
You must create an account and supply accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
5. IDENTITY VERIFICATION & COMPLIANCE
Loula may require identity verification (KYC), proof of address, or other information to comply with anti-money-laundering, sanctions, and tax laws. You certify that all funds used in connection with the Service are derived from lawful sources. Loula may refuse, suspend, or close accounts, freeze funds, or report suspicious activity to authorities.
6. PERMITTED AND PROHIBITED USES
You may use the Service only for lawful purposes. The following are prohibited:
• Violating any law, regulation, or sanctions program (e.g., OFAC)
• Financing illegal activity, fraud, or high-risk schemes
• Compromising the security, integrity, or availability of the Service
• Sending unsolicited ads, malware, or content that infringes third-party rights
Loula may suspend or terminate accounts that breach this clause.
7. FEES, SPREADS, AND TAXES
Certain actions may incur fees, conversion spreads, or network costs that are disclosed before you confirm a transaction. Current fees and FX spreads may change at any time without prior notice. Fees are non-refundable except where required by law. You are responsible for all taxes arising from your use of the Service.
8. DIGITAL-ASSET DISCLAIMER
Stable-coin or cryptocurrency balances are **not** insured by the FDIC or any governmental agency. Values may fluctuate, and blockchain transactions are irreversible once broadcast; Loula cannot guarantee recovery of mis-sent funds. You assume all related risks.
9. INTELLECTUAL PROPERTY
All content, software, trademarks, and logos in the Service belong to Loula or its licensors. You may not copy, modify, or distribute them without written permission.
10. USER CONTENT
By submitting any content (e.g., comments or files) you grant Loula a worldwide, non-exclusive, transferable, royalty-free licence to use, display, and reproduce that content in connection with the Service. You represent that you own or control all necessary rights and that your content does not infringe third-party rights.
11. RIGHT OF SET-OFF & RECOVERY
Loula may debit or reverse amounts credited in error, hold funds during investigations, impose withdrawal limits, or attempt to recover funds sent to incorrect addresses where feasible. You authorize Loula to debit any balance in your Loula accounts to satisfy amounts owed to Loula.
12. INTERRUPTIONS AND CHANGES
Loula may suspend, modify, or discontinue the Service (or any part of it) at any time. Where practicable, we will give reasonable notice.
13. TERMINATION
We may suspend or terminate your access immediately if you breach these Terms or if necessary to protect the Service or other users. After termination you must stop using the Service; Sections 7, 8, 9, 11, 14–20 survive termination.
14. DISCLAIMER OF WARRANTIES
The Service is provided “as is” and “as available.” Loula makes no warranties that the Service will be uninterrupted, error-free, or secure, and Loula does not provide legal, tax, or investment advice.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Loula shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use—or inability to use—the Service.
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. All disputes shall be litigated exclusively in the state or federal courts located in Delaware.
17. CHANGES TO TERMS
Loula may revise these Terms at any time. Material changes will be announced by email or an in-app banner at least 10 days before they take effect. Continued use after the effective date constitutes acceptance.
18. PRIVACY
Your use of the Service is also governed by our Privacy Policy, available at getloula.com/privacy.
19. GENERAL PROVISIONS
• Entire agreement – These Terms constitute the whole agreement between you and Loula.
• Severability – If any clause is unenforceable, the remaining clauses remain in effect.
• Force majeure – Loula is not liable for delays or failures caused by events beyond its reasonable control.
20. CONTACT
Email: hello@loula.net
Loula Inc.
Last updated: 2 June 2025
1. ACCEPTANCE OF TERMS
By accessing or using the Loula Inc. website, mobile application, or any related service (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2. SERVICE DESCRIPTION
Loula provides users with USD and stable-coin accounts, currency-conversion services, and cross-border payment tools. The Service is available to customers in the United States, Latin America, and any other jurisdiction where Loula is regulated or permitted to operate. Loula may add, modify, restrict, or discontinue any feature of the Service at any time without liability to you.
3. ELIGIBILITY
You must be at least 18 years old and able to form a binding contract. By using the Service you represent and warrant that you meet these requirements.
4. ACCOUNT REGISTRATION
You must create an account and supply accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
5. IDENTITY VERIFICATION & COMPLIANCE
Loula may require identity verification (KYC), proof of address, or other information to comply with anti-money-laundering, sanctions, and tax laws. You certify that all funds used in connection with the Service are derived from lawful sources. Loula may refuse, suspend, or close accounts, freeze funds, or report suspicious activity to authorities.
6. PERMITTED AND PROHIBITED USES
You may use the Service only for lawful purposes. The following are prohibited:
• Violating any law, regulation, or sanctions program (e.g., OFAC)
• Financing illegal activity, fraud, or high-risk schemes
• Compromising the security, integrity, or availability of the Service
• Sending unsolicited ads, malware, or content that infringes third-party rights
Loula may suspend or terminate accounts that breach this clause.
7. FEES, SPREADS, AND TAXES
Certain actions may incur fees, conversion spreads, or network costs that are disclosed before you confirm a transaction. Current fees and FX spreads may change at any time without prior notice. Fees are non-refundable except where required by law. You are responsible for all taxes arising from your use of the Service.
8. DIGITAL-ASSET DISCLAIMER
Stable-coin or cryptocurrency balances are **not** insured by the FDIC or any governmental agency. Values may fluctuate, and blockchain transactions are irreversible once broadcast; Loula cannot guarantee recovery of mis-sent funds. You assume all related risks.
9. INTELLECTUAL PROPERTY
All content, software, trademarks, and logos in the Service belong to Loula or its licensors. You may not copy, modify, or distribute them without written permission.
10. USER CONTENT
By submitting any content (e.g., comments or files) you grant Loula a worldwide, non-exclusive, transferable, royalty-free licence to use, display, and reproduce that content in connection with the Service. You represent that you own or control all necessary rights and that your content does not infringe third-party rights.
11. RIGHT OF SET-OFF & RECOVERY
Loula may debit or reverse amounts credited in error, hold funds during investigations, impose withdrawal limits, or attempt to recover funds sent to incorrect addresses where feasible. You authorize Loula to debit any balance in your Loula accounts to satisfy amounts owed to Loula.
12. INTERRUPTIONS AND CHANGES
Loula may suspend, modify, or discontinue the Service (or any part of it) at any time. Where practicable, we will give reasonable notice.
13. TERMINATION
We may suspend or terminate your access immediately if you breach these Terms or if necessary to protect the Service or other users. After termination you must stop using the Service; Sections 7, 8, 9, 11, 14–20 survive termination.
14. DISCLAIMER OF WARRANTIES
The Service is provided “as is” and “as available.” Loula makes no warranties that the Service will be uninterrupted, error-free, or secure, and Loula does not provide legal, tax, or investment advice.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Loula shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use—or inability to use—the Service.
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. All disputes shall be litigated exclusively in the state or federal courts located in Delaware.
17. CHANGES TO TERMS
Loula may revise these Terms at any time. Material changes will be announced by email or an in-app banner at least 10 days before they take effect. Continued use after the effective date constitutes acceptance.
18. PRIVACY
Your use of the Service is also governed by our Privacy Policy, available at getloula.com/privacy.
19. GENERAL PROVISIONS
• Entire agreement – These Terms constitute the whole agreement between you and Loula.
• Severability – If any clause is unenforceable, the remaining clauses remain in effect.
• Force majeure – Loula is not liable for delays or failures caused by events beyond its reasonable control.
20. CONTACT
Email: hello@loula.net
Loula Inc.
Last updated: 2 June 2025
1. ACCEPTANCE OF TERMS
By accessing or using the Loula Inc. website, mobile application, or any related service (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2. SERVICE DESCRIPTION
Loula provides users with USD and stable-coin accounts, currency-conversion services, and cross-border payment tools. The Service is available to customers in the United States, Latin America, and any other jurisdiction where Loula is regulated or permitted to operate. Loula may add, modify, restrict, or discontinue any feature of the Service at any time without liability to you.
3. ELIGIBILITY
You must be at least 18 years old and able to form a binding contract. By using the Service you represent and warrant that you meet these requirements.
4. ACCOUNT REGISTRATION
You must create an account and supply accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
5. IDENTITY VERIFICATION & COMPLIANCE
Loula may require identity verification (KYC), proof of address, or other information to comply with anti-money-laundering, sanctions, and tax laws. You certify that all funds used in connection with the Service are derived from lawful sources. Loula may refuse, suspend, or close accounts, freeze funds, or report suspicious activity to authorities.
6. PERMITTED AND PROHIBITED USES
You may use the Service only for lawful purposes. The following are prohibited:
• Violating any law, regulation, or sanctions program (e.g., OFAC)
• Financing illegal activity, fraud, or high-risk schemes
• Compromising the security, integrity, or availability of the Service
• Sending unsolicited ads, malware, or content that infringes third-party rights
Loula may suspend or terminate accounts that breach this clause.
7. FEES, SPREADS, AND TAXES
Certain actions may incur fees, conversion spreads, or network costs that are disclosed before you confirm a transaction. Current fees and FX spreads may change at any time without prior notice. Fees are non-refundable except where required by law. You are responsible for all taxes arising from your use of the Service.
8. DIGITAL-ASSET DISCLAIMER
Stable-coin or cryptocurrency balances are **not** insured by the FDIC or any governmental agency. Values may fluctuate, and blockchain transactions are irreversible once broadcast; Loula cannot guarantee recovery of mis-sent funds. You assume all related risks.
9. INTELLECTUAL PROPERTY
All content, software, trademarks, and logos in the Service belong to Loula or its licensors. You may not copy, modify, or distribute them without written permission.
10. USER CONTENT
By submitting any content (e.g., comments or files) you grant Loula a worldwide, non-exclusive, transferable, royalty-free licence to use, display, and reproduce that content in connection with the Service. You represent that you own or control all necessary rights and that your content does not infringe third-party rights.
11. RIGHT OF SET-OFF & RECOVERY
Loula may debit or reverse amounts credited in error, hold funds during investigations, impose withdrawal limits, or attempt to recover funds sent to incorrect addresses where feasible. You authorize Loula to debit any balance in your Loula accounts to satisfy amounts owed to Loula.
12. INTERRUPTIONS AND CHANGES
Loula may suspend, modify, or discontinue the Service (or any part of it) at any time. Where practicable, we will give reasonable notice.
13. TERMINATION
We may suspend or terminate your access immediately if you breach these Terms or if necessary to protect the Service or other users. After termination you must stop using the Service; Sections 7, 8, 9, 11, 14–20 survive termination.
14. DISCLAIMER OF WARRANTIES
The Service is provided “as is” and “as available.” Loula makes no warranties that the Service will be uninterrupted, error-free, or secure, and Loula does not provide legal, tax, or investment advice.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Loula shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use—or inability to use—the Service.
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. All disputes shall be litigated exclusively in the state or federal courts located in Delaware.
17. CHANGES TO TERMS
Loula may revise these Terms at any time. Material changes will be announced by email or an in-app banner at least 10 days before they take effect. Continued use after the effective date constitutes acceptance.
18. PRIVACY
Your use of the Service is also governed by our Privacy Policy, available at getloula.com/privacy.
19. GENERAL PROVISIONS
• Entire agreement – These Terms constitute the whole agreement between you and Loula.
• Severability – If any clause is unenforceable, the remaining clauses remain in effect.
• Force majeure – Loula is not liable for delays or failures caused by events beyond its reasonable control.
20. CONTACT
Email: hello@loula.net
Loula Inc.
Last updated: 2 June 2025
1. ACCEPTANCE OF TERMS
By accessing or using the Loula Inc. website, mobile application, or any related service (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2. SERVICE DESCRIPTION
Loula provides users with USD and stable-coin accounts, currency-conversion services, and cross-border payment tools. The Service is available to customers in the United States, Latin America, and any other jurisdiction where Loula is regulated or permitted to operate. Loula may add, modify, restrict, or discontinue any feature of the Service at any time without liability to you.
3. ELIGIBILITY
You must be at least 18 years old and able to form a binding contract. By using the Service you represent and warrant that you meet these requirements.
4. ACCOUNT REGISTRATION
You must create an account and supply accurate, current, and complete information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
5. IDENTITY VERIFICATION & COMPLIANCE
Loula may require identity verification (KYC), proof of address, or other information to comply with anti-money-laundering, sanctions, and tax laws. You certify that all funds used in connection with the Service are derived from lawful sources. Loula may refuse, suspend, or close accounts, freeze funds, or report suspicious activity to authorities.
6. PERMITTED AND PROHIBITED USES
You may use the Service only for lawful purposes. The following are prohibited:
• Violating any law, regulation, or sanctions program (e.g., OFAC)
• Financing illegal activity, fraud, or high-risk schemes
• Compromising the security, integrity, or availability of the Service
• Sending unsolicited ads, malware, or content that infringes third-party rights
Loula may suspend or terminate accounts that breach this clause.
7. FEES, SPREADS, AND TAXES
Certain actions may incur fees, conversion spreads, or network costs that are disclosed before you confirm a transaction. Current fees and FX spreads may change at any time without prior notice. Fees are non-refundable except where required by law. You are responsible for all taxes arising from your use of the Service.
8. DIGITAL-ASSET DISCLAIMER
Stable-coin or cryptocurrency balances are **not** insured by the FDIC or any governmental agency. Values may fluctuate, and blockchain transactions are irreversible once broadcast; Loula cannot guarantee recovery of mis-sent funds. You assume all related risks.
9. INTELLECTUAL PROPERTY
All content, software, trademarks, and logos in the Service belong to Loula or its licensors. You may not copy, modify, or distribute them without written permission.
10. USER CONTENT
By submitting any content (e.g., comments or files) you grant Loula a worldwide, non-exclusive, transferable, royalty-free licence to use, display, and reproduce that content in connection with the Service. You represent that you own or control all necessary rights and that your content does not infringe third-party rights.
11. RIGHT OF SET-OFF & RECOVERY
Loula may debit or reverse amounts credited in error, hold funds during investigations, impose withdrawal limits, or attempt to recover funds sent to incorrect addresses where feasible. You authorize Loula to debit any balance in your Loula accounts to satisfy amounts owed to Loula.
12. INTERRUPTIONS AND CHANGES
Loula may suspend, modify, or discontinue the Service (or any part of it) at any time. Where practicable, we will give reasonable notice.
13. TERMINATION
We may suspend or terminate your access immediately if you breach these Terms or if necessary to protect the Service or other users. After termination you must stop using the Service; Sections 7, 8, 9, 11, 14–20 survive termination.
14. DISCLAIMER OF WARRANTIES
The Service is provided “as is” and “as available.” Loula makes no warranties that the Service will be uninterrupted, error-free, or secure, and Loula does not provide legal, tax, or investment advice.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Loula shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use—or inability to use—the Service.
16. GOVERNING LAW & JURISDICTION
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. All disputes shall be litigated exclusively in the state or federal courts located in Delaware.
17. CHANGES TO TERMS
Loula may revise these Terms at any time. Material changes will be announced by email or an in-app banner at least 10 days before they take effect. Continued use after the effective date constitutes acceptance.
18. PRIVACY
Your use of the Service is also governed by our Privacy Policy, available at getloula.com/privacy.
19. GENERAL PROVISIONS
• Entire agreement – These Terms constitute the whole agreement between you and Loula.
• Severability – If any clause is unenforceable, the remaining clauses remain in effect.
• Force majeure – Loula is not liable for delays or failures caused by events beyond its reasonable control.
20. CONTACT
Email: hello@loula.net
Loula Inc.